:root {
  --bg: #dce5f2; /* fundo da tela: azul acinzentado, contrasta com os cartões brancos */
  --superficie: #ffffff;
  --superficie-2: #f8fafc;
  --borda: #cddbf3;
  --borda-quadro: #9fbcec; /* contorno de cada quadro da tela: azul claro da CRM Business */
  --fundo-topo: #f2f6fe;
  --texto: #0f172a;
  --texto-2: #475569;
  --texto-3: #94a3b8;
  --primaria: #2563eb;
  --primaria-escura: #1d4ed8;
  --primaria-clara: #eff4ff;
  --lateral: #0b1733;
  --lateral-texto: #aab6d3;
  --ok: #16a34a;
  --alerta: #dc2626;
  --aviso: #d97706;
  --raio: 10px;
  --sombra: 0 1px 2px rgba(15, 23, 42, .06), 0 4px 16px rgba(15, 23, 42, .05);
}
* { box-sizing: border-box; }
html, body { margin: 0; height: 100%; }
body { font: 14px/1.45 Inter, system-ui, -apple-system, "Segoe UI", sans-serif; background: var(--bg); color: var(--texto); }
a { color: var(--primaria); text-decoration: none; }
button, input, select, textarea { font: inherit; color: inherit; }
h1, h2, h3 { margin: 0; letter-spacing: -.01em; }
h1 { font-size: 22px; font-weight: 700; }
h2 { font-size: 16px; font-weight: 600; }
h3 { font-size: 13px; font-weight: 600; color: var(--texto-2); text-transform: uppercase; letter-spacing: .04em; }

/* ---------- Layout ---------- */
.layout { display: grid; grid-template-columns: 232px 1fr; min-height: 100vh; }
.lateral { background: var(--lateral); color: var(--lateral-texto); padding: 18px 12px; display: flex; flex-direction: column; gap: 4px; position: sticky; top: 0; height: 100vh; overflow-y: auto; overscroll-behavior: contain; scrollbar-width: thin; scrollbar-color: rgba(255,255,255,.22) transparent; }
.lateral > * { flex-shrink: 0; }
.lateral::-webkit-scrollbar { width: 8px; }
.lateral::-webkit-scrollbar-thumb { background: rgba(255,255,255,.22); border-radius: 8px; }
.lateral::-webkit-scrollbar-thumb:hover { background: rgba(255,255,255,.35); }
.marca { display: flex; align-items: center; gap: 10px; padding: 4px 10px 18px; color: #fff; }
.marca .logo { width: 32px; height: 32px; border-radius: 8px; background: linear-gradient(135deg, #3b82f6, #22d3ee); display: grid; place-items: center; font-weight: 700; }
.marca small { display: block; color: var(--lateral-texto); font-size: 11px; }
.lateral .secao { font-size: 10.5px; text-transform: uppercase; letter-spacing: .08em; color: #6b7aa0; padding: 14px 10px 6px; }
.lateral a { display: flex; align-items: center; gap: 10px; padding: 8px 10px; border-radius: 8px; color: var(--lateral-texto); font-weight: 500; }
.lateral a:hover { background: rgba(255,255,255,.06); color: #fff; }
.lateral a.ativo { background: rgba(59,130,246,.18); color: #fff; }
.lateral a .ic { width: 18px; text-align: center; opacity: .9; }
.lateral .rodape { margin-top: auto; padding: 12px 10px 0; border-top: 1px solid rgba(255,255,255,.08); font-size: 12px; }
.lateral .rodape button { background: none; border: 0; color: var(--lateral-texto); padding: 0; cursor: pointer; text-decoration: underline; }
.conteudo { padding: 24px 28px 48px; min-width: 0; }
.cabecalho { display: flex; align-items: center; justify-content: space-between; gap: 16px; margin-bottom: 18px; flex-wrap: wrap; }
.cabecalho p { margin: 4px 0 0; color: var(--texto-2); }
.acoes { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; }

/* ---------- Componentes ---------- */
.cartao { background: var(--superficie); border: 1px solid var(--borda-quadro); border-radius: var(--raio); box-shadow: var(--sombra); }
.cartao > .topo { display: flex; justify-content: space-between; align-items: center; padding: 14px 16px; border-bottom: 1px solid var(--borda); gap: 12px; }
.cartao > .corpo { padding: 16px; }
.grade { display: grid; gap: 16px; }
.g4 { grid-template-columns: repeat(4, minmax(0, 1fr)); }
.g3 { grid-template-columns: repeat(3, minmax(0, 1fr)); }
.g2 { grid-template-columns: repeat(2, minmax(0, 1fr)); }
@media (max-width: 1100px) { .g4 { grid-template-columns: repeat(2, 1fr); } .g3 { grid-template-columns: 1fr; } }
@media (max-width: 760px) { .layout { grid-template-columns: 1fr; } .lateral { position: static; height: auto; } .g2, .g4 { grid-template-columns: 1fr; } .conteudo { padding: 16px; } }

.btn { display: inline-flex; align-items: center; gap: 6px; border: 1px solid var(--borda); background: var(--superficie); padding: 7px 12px; border-radius: 8px; cursor: pointer; font-weight: 500; white-space: nowrap; }
.btn:hover { background: var(--superficie-2); }
.btn.primario { background: var(--primaria); border-color: var(--primaria); color: #fff; }
.btn.primario:hover { background: var(--primaria-escura); }
.btn.perigo { color: var(--alerta); }
.btn.pequeno { padding: 4px 9px; font-size: 12.5px; }
.btn:disabled { opacity: .5; cursor: default; }

.kpi { padding: 16px; }
.kpi .rotulo { color: var(--texto-2); font-size: 12.5px; font-weight: 500; display: flex; align-items: center; gap: 6px; }
.kpi .valor { font-size: 24px; font-weight: 700; margin: 6px 0 2px; letter-spacing: -.02em; }
.kpi .sub { color: var(--texto-3); font-size: 12px; }
.kpi .linha { display: flex; justify-content: space-between; font-size: 12.5px; color: var(--texto-2); margin-top: 8px; padding-top: 8px; border-top: 1px dashed var(--borda); }
.ponto { width: 8px; height: 8px; border-radius: 50%; display: inline-block; flex: none; }

table.tabela { width: 100%; border-collapse: collapse; font-size: 13px; }
.tabela th { text-align: left; font-weight: 600; color: var(--texto-2); font-size: 12px; padding: 9px 12px; background: var(--superficie-2); border-bottom: 1px solid var(--borda); white-space: nowrap; position: sticky; top: 0; }
.tabela td { padding: 9px 12px; border-bottom: 1px solid #eef1f5; vertical-align: middle; }
.tabela tr.clicavel { cursor: pointer; }
.tabela tr.clicavel:hover td { background: #f7f9ff; }
.tabela .num { text-align: right; font-variant-numeric: tabular-nums; white-space: nowrap; }
.tabela tfoot td { font-weight: 600; background: var(--superficie-2); }
.rolagem { overflow-x: auto; }
.vazio { padding: 40px; text-align: center; color: var(--texto-3); }

.selo { display: inline-flex; align-items: center; gap: 7px; padding: 3px 10px 3px 9px; border-radius: 999px; font-size: 12px; font-weight: 700; line-height: 1.2; white-space: nowrap; border: 1px solid color-mix(in srgb, currentColor 35%, transparent); }
/* selo(nome, cor) de ui.js: a cor vem em --c */
.selo[style*="--c"] { background: color-mix(in srgb, var(--c) 15%, #fff); color: color-mix(in srgb, var(--c) 78%, #000); border-color: color-mix(in srgb, var(--c) 45%, #fff); }
.selo .ponto { width: 8px; height: 8px; background: var(--c, currentColor); box-shadow: 0 0 0 3px color-mix(in srgb, var(--c, currentColor) 22%, transparent); }
.muted { color: var(--texto-3); }
.pequeno { font-size: 12px; }

/* ---------- Formulários ---------- */
.campos { display: grid; grid-template-columns: repeat(12, 1fr); gap: 12px 14px; }
.campo { display: flex; flex-direction: column; gap: 5px; grid-column: span 3; min-width: 0; }
.campo.s2 { grid-column: span 2; } .campo.s4 { grid-column: span 4; } .campo.s6 { grid-column: span 6; } .campo.s12 { grid-column: span 12; }
@media (max-width: 900px) { .campo, .campo.s2, .campo.s4, .campo.s6 { grid-column: span 6; } }
@media (max-width: 560px) { .campo, .campo.s2, .campo.s4, .campo.s6 { grid-column: span 12; } }
.campo label { font-size: 12px; font-weight: 600; color: var(--texto-2); }
.campo input, .campo select, .campo textarea, .filtro-rapido input, .filtro-rapido select {
  border: 1px solid var(--borda); border-radius: 8px; padding: 7px 10px; background: #fff; min-width: 0; width: 100%;
}
.campo input:focus, .campo select:focus, .campo textarea:focus { outline: 2px solid rgba(37,99,235,.25); border-color: var(--primaria); }
.campo select[multiple] { min-height: 92px; }
.campo .ajuda { font-size: 11.5px; color: var(--texto-3); }
.bloco { border-top: 1px solid var(--borda); padding-top: 14px; margin-top: 16px; }
.bloco > h3 { margin-bottom: 10px; }
.check { display: flex; align-items: center; gap: 8px; font-size: 13px; }

.filtros { display: flex; gap: 10px; flex-wrap: wrap; align-items: end; padding: 12px 16px; border-bottom: 1px solid var(--borda); background: var(--superficie-2); }
.filtros .campo { grid-column: auto; min-width: 150px; flex: 1 1 150px; max-width: 220px; }
.chips { display: flex; gap: 6px; flex-wrap: wrap; padding: 10px 16px 0; }
.chip { background: var(--primaria-clara); color: var(--primaria-escura); border-radius: 999px; padding: 3px 10px; font-size: 12px; font-weight: 500; }

/* ---------- Gaveta e modal ---------- */
.fundo { position: fixed; inset: 0; background: rgba(15, 23, 42, .35); z-index: 40; animation: aparecer .15s; }
.gaveta { position: fixed; top: 0; right: 0; bottom: 0; width: min(760px, 100%); background: var(--bg); z-index: 41; display: flex; flex-direction: column; box-shadow: -8px 0 32px rgba(0,0,0,.12); animation: deslizar .2s; }
.gaveta .topo-g { background: var(--superficie); padding: 16px 20px; border-bottom: 1px solid var(--borda); display: flex; justify-content: space-between; align-items: start; gap: 12px; }
.gaveta .corpo-g { padding: 18px 20px 40px; overflow: auto; flex: 1; display: flex; flex-direction: column; gap: 16px; }
.modal { position: fixed; z-index: 41; top: 50%; left: 50%; transform: translate(-50%, -50%); width: min(980px, calc(100% - 24px)); max-height: calc(100vh - 40px); background: var(--superficie); border-radius: 14px; display: flex; flex-direction: column; box-shadow: 0 24px 64px rgba(0,0,0,.2); animation: aparecer .15s; }
.modal .topo-g { padding: 16px 20px; border-bottom: 1px solid var(--borda); display: flex; justify-content: space-between; align-items: center; }
.modal .corpo-g { padding: 18px 20px; overflow: auto; }
.modal .rodape-g { padding: 12px 20px; border-top: 1px solid var(--borda); display: flex; justify-content: flex-end; gap: 8px; }
.fechar { background: none; border: 0; font-size: 22px; line-height: 1; cursor: pointer; color: var(--texto-3); }
@keyframes aparecer { from { opacity: 0; } }
@keyframes deslizar { from { transform: translateX(40px); opacity: 0; } }

.abas { display: flex; gap: 4px; border-bottom: 1px solid var(--borda); }
.abas button { background: none; border: 0; padding: 9px 12px; cursor: pointer; font-weight: 500; color: var(--texto-2); border-bottom: 2px solid transparent; margin-bottom: -1px; }
.abas button.ativa { color: var(--primaria); border-color: var(--primaria); }

.dl { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 12px 16px; }
.dl div > span { display: block; font-size: 11.5px; color: var(--texto-3); font-weight: 500; }
.dl div strong { font-weight: 500; }
@media (max-width: 600px) { .dl { grid-template-columns: 1fr 1fr; } }

.linha-tempo { display: flex; flex-direction: column; gap: 0; }
.linha-tempo .item { display: grid; grid-template-columns: 14px 1fr; gap: 12px; padding-bottom: 14px; position: relative; }
.linha-tempo .item::before { content: ""; position: absolute; left: 6px; top: 14px; bottom: 0; width: 2px; background: var(--borda); }
.linha-tempo .item:last-child::before { display: none; }
.linha-tempo .item .ponto { width: 14px; height: 14px; margin-top: 3px; border: 3px solid #fff; box-shadow: 0 0 0 1px var(--borda); }

#toasts { position: fixed; bottom: 20px; right: 20px; display: flex; flex-direction: column; gap: 8px; z-index: 60; }
.toast { background: var(--texto); color: #fff; padding: 10px 14px; border-radius: 10px; box-shadow: var(--sombra); max-width: 420px; animation: aparecer .2s; }
.toast.erro { background: var(--alerta); }
.toast.ok { background: var(--ok); }

.paginacao { display: flex; justify-content: space-between; align-items: center; padding: 10px 16px; color: var(--texto-2); font-size: 12.5px; }
.aviso-caixa { background: #fffbeb; border: 1px solid #fde68a; color: #92400e; padding: 10px 12px; border-radius: 8px; font-size: 13px; }
code, .mono { font-family: ui-monospace, SFMono-Regular, Menlo, monospace; font-size: 12px; background: var(--superficie-2); padding: 1px 5px; border-radius: 4px; }
pre.mono { padding: 12px; overflow: auto; white-space: pre-wrap; word-break: break-all; }

.campo.check { flex-direction: row; align-items: center; justify-content: flex-start; gap: 8px; }
.campo.check label { font-weight: 500; color: var(--texto); font-size: 13px; }
.campo input[type="checkbox"] { width: auto; flex: none; padding: 0; }
.cartao.corpo { padding: 16px; }
.busca { display: flex; align-items: center; background: var(--superficie); border: 1px solid var(--borda); border-radius: 8px; padding: 0 10px; min-width: 220px; }
.busca input { border: 0; background: none; padding: 7px 0; outline: none; flex: 1; min-width: 0; }
.busca span { color: var(--primaria); }

/* ---------- Help Desk ---------- */
/* Login: a capa da Central de Suporte de fundo (computador 1672×940; celular 941×1672) e o formulário no espaço livre.
   --fl/--fa = largura/altura em que a imagem é desenhada com "cover"; o formulário se posiciona a partir delas. */
.tela-login { --fl: max(100vw, calc(100vh * 1672 / 940)); --fa: calc(var(--fl) * 940 / 1672);
  position: relative; min-height: 100vh; overflow: hidden; background: #0b2a6b url("/img/capa-computador.webp") center / cover no-repeat; }
.tela-login .caixa { position: absolute; left: 50%; top: calc(50% + var(--fa) * .07); transform: translate(-50%, -50%); width: min(max(360px, calc(var(--fl) * .25)), calc(100vw - 32px)); }
.tela-login form { width: 100%; background: rgba(255, 255, 255, .96); border: 1px solid rgba(255, 255, 255, .7); border-radius: 16px; box-shadow: 0 24px 64px rgba(11, 23, 51, .28); padding: 28px; display: flex; flex-direction: column; gap: 14px; backdrop-filter: blur(6px); }
.tela-login .lado { display: none; }
.tela-login .cap-topo, .tela-login .cap-base { display: none; }
@media (max-aspect-ratio: 3/4) {
  /* Celular: a capa em duas partes inteiras (logo em cima, texto embaixo) e o formulário entre elas, sem cortar nada.
     O meio repete o degradê claro da capa. --ia = altura da capa desenhada na largura da tela. */
  .tela-login { --ia: calc(100vw * 1672 / 941); display: flex; flex-direction: column; min-height: 100vh; background: linear-gradient(90deg, #011a48, #064da0 50%, #011a48); }
  .tela-login .cap-topo { display: block; height: calc(var(--ia) * .24); background: url("/img/capa-celular.webp") center top / 100% auto no-repeat; }
  .tela-login .cap-base { display: block; height: calc(var(--ia) * .56); background: url("/img/capa-celular.webp") center bottom / 100% auto no-repeat; }
  .tela-login .caixa { position: static; transform: none; width: 100%; padding: 4px 16px 20px; background: linear-gradient(90deg, #6fb6fc, #e6f3fe 50%, #a9d8fd); }
  .tela-login form { max-width: 420px; margin: 0 auto; padding: 18px; gap: 10px; border-radius: 14px; }
}
@media (max-height: 640px) and (min-aspect-ratio: 3/4) { .tela-login .caixa { top: 55%; } }
.principal { min-width: 0; display: flex; flex-direction: column; }
.faixa-conexao { display: flex; align-items: center; gap: 12px; flex-wrap: wrap; padding: 10px 28px; font-weight: 500; position: sticky; top: 0; z-index: 30; }
.faixa-conexao.caiu { background: #fef2f2; color: #991b1b; border-bottom: 1px solid #fecaca; }
.faixa-conexao.duvida { background: #fffbeb; color: #92400e; border-bottom: 1px solid #fde68a; }
.faixa-conexao .btn { margin-left: auto; }
.faixa-conexao .ic { font-size: 16px; }
.faixa-conexao > span:nth-child(2) { flex: 1 1 260px; }
@media (max-width: 760px) { .faixa-conexao { padding: 10px 16px; } }
.qr-caixa { display: flex; gap: 24px; align-items: center; flex-wrap: wrap; }
.qr-caixa img { width: 264px; height: 264px; border: 1px solid var(--borda); border-radius: 10px; image-rendering: pixelated; background: #fff; }
.qr-caixa ol { margin: 0; padding-left: 18px; color: var(--texto-2); line-height: 1.7; max-width: 340px; }
.qr-vazio { width: 264px; height: 264px; display: grid; place-items: center; border: 1px dashed var(--borda); border-radius: 10px; color: var(--texto-3); text-align: center; padding: 16px; }

.grade-clientes { display: grid; grid-template-columns: repeat(auto-fill, minmax(280px, 1fr)); gap: 16px; }
.card-cli { padding: 16px; cursor: pointer; display: flex; flex-direction: column; gap: 10px; transition: border-color .12s, box-shadow .12s; }
.card-cli:hover { border-color: #bfd3fb; box-shadow: 0 4px 18px rgba(37, 99, 235, .1); }
.card-cli .topo-c { display: flex; align-items: center; gap: 10px; }
.sigla { width: 40px; height: 40px; border-radius: 10px; display: grid; place-items: center; background: var(--primaria-clara); color: var(--primaria-escura); font-weight: 700; font-size: 12.5px; letter-spacing: .03em; flex: none; }
.card-cli .nome { font-weight: 600; font-size: 15px; }
.card-cli .linha-c { display: flex; align-items: center; gap: 6px; color: var(--texto-2); font-size: 12.5px; min-width: 0; }
.card-cli .linha-c span:last-child { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.card-cli .rodape-c { display: flex; gap: 6px; flex-wrap: wrap; padding-top: 10px; border-top: 1px dashed var(--borda); }
.inativo { opacity: .55; }

.perm-grupo { margin-bottom: 12px; }
.perm-grupo h3 { margin-bottom: 6px; }
.perm-item { display: flex; gap: 8px; align-items: flex-start; padding: 6px 8px; border-radius: 8px; cursor: pointer; font-size: 13px; }
.perm-item:hover { background: var(--superficie-2); }
.perm-item input { margin-top: 2px; accent-color: var(--primaria); }
.fixo { background: var(--superficie-2); border: 1px solid var(--borda); border-radius: 8px; padding: 10px 12px; font-size: 12.5px; color: var(--texto-2); }
.chave { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }

/* ---------- Help Desk: telas da V1/V2 ---------- */
.btn-verde { background: var(--ok); border-color: var(--ok); color: #fff; } .btn-verde:hover { background: #15803d; }
.btn.perigo-cheio { background: var(--alerta); border-color: var(--alerta); color: #fff; }
.modal-largo { width: min(1200px, calc(100% - 24px)); }
.check { display: flex; align-items: center; gap: 8px; font-size: 13px; }
.g21 { grid-template-columns: minmax(0, 2fr) minmax(0, 1fr); }
.g5 { grid-template-columns: repeat(5, minmax(0, 1fr)); }
@media (max-width: 1100px) { .g21 { grid-template-columns: 1fr; } .g5 { grid-template-columns: repeat(3, 1fr); } }
@media (max-width: 760px) { .g5 { grid-template-columns: 1fr 1fr; } }
.mono-id { font-family: ui-monospace, SFMono-Regular, Menlo, monospace; font-size: 12px; color: var(--texto-2); white-space: nowrap; }
.tt { font-weight: 500; }
.av { width: 24px; height: 24px; border-radius: 50%; background: #dbe4ff; color: #1d4ed8; display: inline-grid; place-items: center; font-size: 10.5px; font-weight: 700; flex: none; vertical-align: middle; }
.prio { display: inline-flex; align-items: center; gap: 5px; font-size: 11px; letter-spacing: -1px; white-space: nowrap; }
.prio span { letter-spacing: 0; font-weight: 600; font-size: 11.5px; }
.ajuda { font-size: 11.5px; color: var(--texto-3); }

.barra-topo { display: flex; justify-content: flex-end; padding: 10px 28px 0; }
.sino { position: relative; border: 1px solid var(--borda); background: var(--superficie); border-radius: 10px; width: 38px; height: 34px; cursor: pointer; font-size: 15px; }
.sino span { position: absolute; top: -6px; right: -6px; background: var(--alerta); color: #fff; border-radius: 999px; font-size: 10px; font-weight: 700; padding: 1px 5px; }
.lista-notif { display: flex; flex-direction: column; }
.lista-notif a { display: flex; justify-content: space-between; gap: 12px; padding: 10px 4px; border-bottom: 1px solid var(--borda); color: var(--texto); }
.lista-notif a.nova span { font-weight: 600; }
.lista-notif small { color: var(--texto-3); white-space: nowrap; }
.codigo { font-size: 22px; letter-spacing: .3em; text-align: center; font-family: ui-monospace, Menlo, monospace; }
.qr-2fa { display: grid; place-items: center; background: #fff; border: 1px solid var(--borda); border-radius: 10px; padding: 10px; }
.qr-2fa svg { width: 200px; height: 200px; }

.trilha { color: var(--texto-3); font-size: 12.5px; margin-bottom: 10px; }
.tgrade { display: grid; grid-template-columns: minmax(0, 1fr) 300px; gap: 16px; align-items: start; }
@media (max-width: 1100px) { .tgrade { grid-template-columns: 1fr; } }
.passos { display: flex; align-items: center; gap: 6px; flex-wrap: wrap; }
.passo { display: flex; align-items: center; gap: 6px; font-size: 12.5px; color: var(--texto-3); }
.passo .bola { width: 22px; height: 22px; border-radius: 50%; border: 2px solid var(--borda); display: grid; place-items: center; font-size: 11px; font-weight: 700; background: #fff; }
.passo.feito { color: var(--texto-2); } .passo.feito .bola { background: var(--ok); border-color: var(--ok); color: #fff; }
.passo.atual { color: var(--primaria-escura); font-weight: 600; } .passo.atual .bola { border-color: var(--primaria); color: var(--primaria); }
.passo.falhou { color: var(--alerta); font-weight: 600; } .passo.falhou .bola { background: var(--alerta); border-color: var(--alerta); color: #fff; }
.passos .trilho { flex: 1 1 12px; min-width: 12px; height: 2px; background: var(--borda); }
.trio { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 12px; }
@media (max-width: 900px) { .trio { grid-template-columns: 1fr; } }
.qb { background: var(--superficie); border: 1px solid var(--borda); border-radius: var(--raio); padding: 12px 14px; }
.qb .k { font-size: 11px; font-weight: 600; text-transform: uppercase; letter-spacing: .05em; color: var(--texto-3); margin-bottom: 6px; }
.qb p { margin: 0 0 6px; white-space: pre-wrap; }
.aviso-erro { background: #fef2f2; border: 1px solid #fecaca; color: #991b1b; padding: 10px 12px; border-radius: 8px; }
.aviso-erro pre { margin: 6px 0 0; background: #fff; }
.chk { display: flex; gap: 10px; padding: 8px 0; border-top: 1px solid #eef1f5; }
.chk:first-child { border-top: 0; }
.chk .ic { width: 22px; height: 22px; border-radius: 50%; display: grid; place-items: center; font-weight: 700; flex: none; background: #f1f5f9; color: var(--texto-3); }
.chk .ic.ok { background: #dcfce7; color: var(--ok); } .chk .ic.falhou { background: #fee2e2; color: var(--alerta); }
.fio { display: flex; flex-direction: column; gap: 12px; }
.ev { display: flex; gap: 10px; align-items: flex-start; font-size: 13px; }
.ev .sys { width: 24px; height: 24px; border-radius: 50%; background: #f1f5f9; display: grid; place-items: center; flex: none; color: var(--texto-3); }
.bolha { background: var(--superficie-2); border: 1px solid var(--borda); border-radius: 8px; padding: 8px 10px; margin-top: 4px; white-space: pre-wrap; }
.composer { margin-top: 14px; display: flex; flex-direction: column; gap: 8px; }
.composer textarea { border: 1px solid var(--borda); border-radius: 8px; padding: 8px 10px; resize: vertical; }
.props .prop { display: grid; grid-template-columns: 100px 1fr; gap: 8px; padding: 7px 0; border-bottom: 1px solid #f1f5f9; font-size: 13px; }
.props .prop > span:first-child { color: var(--texto-3); }
.linha-cob { display: flex; align-items: center; gap: 10px; padding: 7px 0; border-bottom: 1px solid #f1f5f9; flex-wrap: wrap; }
.linha-cob:last-child { border-bottom: 0; }

.quadro { display: grid; grid-auto-flow: column; grid-auto-columns: minmax(250px, 1fr); gap: 12px; padding: 12px; overflow-x: auto; background: var(--bg); align-items: start; }
/* Cada coluna é um painel com borda azul clara; cada card tem borda própria e faixa azul à esquerda */
.coluna { display: flex; flex-direction: column; gap: 8px; background: #eef4ff; border: 1px solid #c7d8f8; border-radius: 10px; padding: 8px; min-height: 120px; }
.coluna-h { display: flex; justify-content: space-between; align-items: center; padding: 2px 2px 8px; border-bottom: 1px solid #c7d8f8; margin-bottom: 2px; }
.coluna-h .ct { font-size: 12px; color: var(--texto-3); }
.kc { background: #fff; border: 1px solid #b9cff7; border-left: 4px solid var(--primaria); border-radius: 8px; padding: 10px 10px 10px 11px; display: flex; flex-direction: column; gap: 6px; cursor: pointer; box-shadow: 0 1px 3px rgba(37,99,235,.10); }
.kc:hover { border-color: #7aa5f2; border-left-color: var(--primaria); box-shadow: 0 3px 10px rgba(37,99,235,.16); }
.kc.alerta { border-left-color: var(--alerta); }
.kc > strong { color: #0b1733; font-size: 14.5px; line-height: 1.35; background: #f5f8ff; border-radius: 6px; padding: 6px 8px; margin: 0 -2px; }
.kc .kc-meta .mono-id { background: #e0eaff; color: #1d4ed8; font-weight: 600; border-radius: 5px; padding: 1px 6px; }
.kc-meta { display: flex; align-items: center; gap: 6px; font-size: 12px; color: var(--texto-3); }

.linha-precisa { display: flex; align-items: center; gap: 12px; padding: 11px 16px; border-bottom: 1px solid #eef1f5; color: var(--texto); }
.linha-precisa:hover { background: #f7f9ff; }
.linha-precisa .selo { min-width: 86px; justify-content: center; }
.fatos { display: flex; gap: 24px; flex-wrap: wrap; background: var(--superficie); border: 1px solid var(--borda); border-radius: var(--raio); padding: 12px 16px; margin-bottom: 16px; }
.fatos div span { display: block; font-size: 11.5px; color: var(--texto-3); }
.sigla.grande { width: 52px; height: 52px; font-size: 15px; }
.linha-dor { display: flex; align-items: center; gap: 12px; padding: 10px 0; border-top: 1px solid #eef1f5; }
.trilho-mini { width: 90px; height: 8px; background: #eef2f7; border-radius: 6px; overflow: hidden; }
.trilho-mini div { height: 100%; background: var(--ok); }
.linha-grupo { display: flex; align-items: center; gap: 10px; padding: 10px 16px; border-bottom: 1px solid #eef1f5; }
.msg { display: flex; gap: 10px; padding: 12px 16px; border-bottom: 1px solid #eef1f5; }
.msg.equipe { background: #f8fbff; }
.msg-cab { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }
.bub { margin-top: 4px; white-space: pre-wrap; }
.transc { background: #f8fafc; border-left: 3px solid #93c5fd; padding: 6px 10px; margin-top: 4px; border-radius: 4px; font-size: 13px; }
.ia { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; margin-top: 8px; padding: 8px 10px; border-radius: 8px; background: #ecfeff; font-size: 13px; }
.ia.nova { background: #fffbeb; }
.ia.ok { background: #f0fdf4; }
.ia.muted { background: #f8fafc; }
.integ .isec { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 16px; padding: 14px 16px; }
@media (max-width: 1000px) { .integ .isec { grid-template-columns: 1fr; } }
.lbl { font-size: 11px; font-weight: 600; text-transform: uppercase; letter-spacing: .05em; color: var(--texto-3); margin-bottom: 6px; }
.cred { display: flex; align-items: center; gap: 6px; flex-wrap: wrap; padding: 3px 0; }
.ihealth { display: grid; grid-template-columns: auto 1fr auto auto; gap: 16px; align-items: center; padding: 12px 16px; border-top: 1px solid var(--borda); background: var(--superficie-2); }
@media (max-width: 760px) { .ihealth { grid-template-columns: 1fr; } }
.barrinhas { display: inline-flex; align-items: flex-end; gap: 2px; width: 100px; }
.barrinhas i { flex: 1; background: #cbd5e1; border-radius: 2px; }
.barrinhas i.w { background: var(--aviso); } .barrinhas i.e { background: var(--alerta); }
.canal { display: inline-block; font-size: 11px; border-radius: 4px; padding: 1px 6px; margin: 1px; background: #f1f5f9; color: var(--texto-2); }
.canal.enviado { background: #dcfce7; color: #166534; } .canal.erro { background: #fee2e2; color: #991b1b; } .canal.ignorado { background: #f1f5f9; color: var(--texto-3); text-decoration: line-through; }
.linha-regua { display: grid; grid-template-columns: 48px 1fr; gap: 10px; padding: 8px 0; border-bottom: 1px solid #eef1f5; }
.aprovar { max-width: 720px; margin: 0 auto; padding: 32px 16px; }
.ap-topo { padding: 22px 24px; background: linear-gradient(135deg, #eff4ff, #fff 70%); border-bottom: 1px solid var(--borda); border-radius: var(--raio) var(--raio) 0 0; }
.verif .topo h2 { white-space: normal; }
.barra-h { display: grid; grid-template-columns: 160px 1fr 70px; align-items: center; gap: 10px; font-size: 13px; padding: 5px 0; }
.barra-h .trilho { height: 10px; background: #eef2f7; border-radius: 6px; overflow: hidden; }
.barra-h .trilho div { height: 100%; background: var(--primaria); border-radius: 6px; }
.barra-h .nome { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.barra-h .num { text-align: right; font-variant-numeric: tabular-nums; white-space: nowrap; }
.grade > * { min-width: 0; }
.abas { overflow-x: auto; scrollbar-width: thin; }
.abas button { white-space: nowrap; }
.tabela .tt { min-width: 180px; }
.miniatura { max-width: 220px; max-height: 180px; border-radius: 8px; border: 1px solid var(--borda); margin-top: 6px; cursor: zoom-in; display: block; background: #f1f5f9; min-height: 40px; }
.ia.parecido { background: #fff7ed; border: 1px solid #fed7aa; display: block; line-height: 1.9; }
.uso { padding: 2px 0; }
.historico { padding: 10px 16px; border-top: 1px solid var(--borda); }
.historico summary { cursor: pointer; font-weight: 600; font-size: 13px; color: var(--texto-2); }
.historico div { padding: 3px 0; }
@media print { .lateral, .barra-topo, #faixa, .conteudo, .fundo, .rodape-g, .topo-g .fechar { display: none !important; } .modal { position: static; transform: none; box-shadow: none; width: 100%; max-height: none; } }
.cartao .linha-cob > b:first-child { min-width: 200px; }
.linha-cob .acoes { margin-left: auto; }

/* Alternar lista/quadro (equipe e portal) */
.alternar { display: inline-flex; border: 1px solid var(--borda); border-radius: 8px; overflow: hidden; background: #fff; }
.alternar button { border: 0; background: transparent; padding: 6px 14px; font: inherit; font-size: 13px; color: var(--texto-2, #475569); cursor: pointer; }
.alternar button + button { border-left: 1px solid var(--borda); }
.alternar button.ativo { background: #eff4ff; color: #2563eb; font-weight: 600; }
.parte-checagem { display: flex; flex-direction: column; gap: 4px; align-items: flex-start; }
.quadro.quadro-3 { grid-auto-flow: row; grid-template-columns: repeat(3, minmax(0, 1fr)); overflow-x: visible; }
@media (max-width: 760px) { .quadro.quadro-3 { grid-template-columns: 1fr; } }

/* Cada quadro da tela com contorno visível (pedido do Eduardo, 02/10): cartões, cabeçalhos, blocos internos */
.cartao > .topo { background: var(--fundo-topo); border-bottom: 1px solid var(--borda-quadro); border-radius: var(--raio) var(--raio) 0 0; }
.cartao > .topo h2 { color: #0b1733; }
.qb { background: #f8fbff; border: 1px solid var(--borda-quadro); border-left: 4px solid var(--primaria); }
.qb .k { color: var(--primaria-escura); }
.props .prop { border-bottom: 1px solid #e2eaf8; }
.bloco { border: 1px solid var(--borda-quadro); border-radius: 8px; background: #f8fbff; padding: 12px; margin-top: 14px; }
.bloco > h3 { color: #0b1733; }
.fatos { border-color: var(--borda-quadro); }
.bolha { background: #f8fbff; border-color: var(--borda); }
.filtros { background: var(--fundo-topo); border-bottom-color: var(--borda-quadro); }
.tabela th { background: var(--fundo-topo); border-bottom-color: var(--borda-quadro); }
.tabela td { border-bottom-color: #e2eaf8; }
.qb .qb-topo { display: flex; justify-content: space-between; align-items: center; gap: 8px; }
.qb .qb-topo .btn { text-transform: none; letter-spacing: 0; font-weight: 500; padding: 2px 10px; }
.dica-triagem { background: #f2f6fe; border: 1px solid var(--borda-quadro); border-radius: 8px; padding: 10px 12px; font-size: 13px; color: var(--texto-2); margin-bottom: 12px; }
/* Três camadas com contraste (pedido do Eduardo, 02/10): fundo da tela azul acinzentado → cartão branco → campo azulado */
.campo input, .campo select, .campo textarea, .filtro-rapido input, .filtro-rapido select, .composer textarea, .filtros input, .filtros select {
  background: #f3f7fd; border: 1px solid #a9c1ea;
}
.campo input:focus, .campo select:focus, .campo textarea:focus, .composer textarea:focus, .filtros input:focus, .filtros select:focus { background: #fff; border-color: var(--primaria); }
.campo input[readonly] { background: #e9eff9; }
.quadro { background: #e8eef8; }
.caixa-envio { background: #f2f6fe; border: 1px solid var(--borda-quadro); border-radius: 8px; padding: 12px; gap: 6px; }
.caixa-envio textarea { background: #fff; }
.rodape-envio { display: flex; flex-direction: column; align-items: flex-end; gap: 6px; width: 100%; }
.aviso-envio { color: #1d4ed8; background: #eff4ff; border: 1px solid #c7d8f8; border-radius: 6px; padding: 4px 10px; }
details.caixa-envio > summary { cursor: pointer; color: var(--primaria-escura); }
details.caixa-envio[open] > summary { margin-bottom: 6px; }
.bloco-triagem { border-bottom: 1px solid var(--borda-quadro); padding-bottom: 4px; flex-direction: row; align-items: baseline; gap: 8px; }
details.pistas { margin-top: 4px; } details.pistas > summary { cursor: pointer; color: var(--primaria-escura); margin-bottom: 4px; }

/* Etiquetas do portal do cliente (situação, colunas, cobranças): fundo cheio, borda e ponto com brilho */
.etq { display: inline-flex; align-items: center; gap: 7px; padding: 4px 11px 4px 9px; border-radius: 999px; font-size: 12px; font-weight: 700; line-height: 1.2; white-space: nowrap; border: 1px solid; letter-spacing: .01em; }
.etq i { width: 8px; height: 8px; border-radius: 50%; background: currentColor; box-shadow: 0 0 0 3px color-mix(in srgb, currentColor 22%, transparent); flex-shrink: 0; }
.etq-amarelo { background: #fef3c7; color: #a16207; border-color: #fcd34d; }
.etq-laranja { background: #ffedd5; color: #c2410c; border-color: #fdba74; }
.etq-azul { background: #dbeafe; color: #1d4ed8; border-color: #93c5fd; }
.etq-roxo { background: #ede9fe; color: #6d28d9; border-color: #c4b5fd; }
.etq-ciano { background: #cffafe; color: #0e7490; border-color: #67e8f9; }
.etq-verde { background: #dcfce7; color: #15803d; border-color: #86efac; }
.etq-verde-escuro { background: #15803d; color: #fff; border-color: #15803d; }
.etq-verde-escuro i { box-shadow: 0 0 0 3px rgba(255,255,255,.25); }
.etq-cinza { background: #f1f5f9; color: #475569; border-color: #cbd5e1; }
.linha-precisa .etq { min-width: 86px; justify-content: center; }

/* Arrastar no quadro da equipe */
.quadro .kc[draggable="true"] { cursor: grab; }
.quadro .kc.arrastando { opacity: .45; cursor: grabbing; }
.quadro .coluna.soltar { outline: 2px dashed var(--azul, #2563eb); outline-offset: -2px; background: #eaf1ff; }